Terms of service

Experience Baires - EXBA

Policies, terms and Conditions

This document details the policies, terms and conditions that apply to all our experiences, tours and excursions. The reception of this document by the customer, altogether by the confirmation of the booking, constitute an informed consent and acceptance from the guest(s) or client(s).

General conditions:

- Forced rescheduling: The tour could be rescheduled due to bad weather, availability problems with suppliers or third parties, and other external circumstances.

-  Start and end times: they may change unexpectedly due to various causes, internal or external. Experience Baires will promptly inform guests of any schedule changes.

- Route issues: Stops in certain places, routes, transportation and activities as published in the description may change due to problems with suppliers, third parties or due to unpredictable events. Experience Baires will do everything possible to notify our guests of any inconvenience, as well as try to resolve them if possible. We ask our guests for understanding in such cases.

- Dietary restrictions: In the case of gastronomic experiences, do not hesitate to contact us if you have any special dietary requirements to adapt the menu

- Third-party responsibility: Keep in mind that reservations in places, premises, restaurants, monuments and any space that is not owned by Experience Baires are subject to the availability of external providers or third parties unrelated to Experience Baires.

- No show: if guests arrive more than 15 minutes late to an experience or tour, it is considered no show and they are not entitled to a refund.

Booking policies for Direct reservations

First step: booking form, payment options and invoice

When a customer wants to do a direct booking (i.e: WhatsApp) the customer representative must use the booking form to collect data about the customer. When the customer confirms filling out the form, it is time for sending the payment options and the respective invoice.

What methods of payment are accepted?

Paypal, Credit/debit cards, Western Union, Payoneer, Wise, Cryptocurrencies (Binance), Prex, Cash (rapipago)

 

How do I book?

To book, guests must book, paying at least 50% in advance. If there are any transaction fees, these will be at the guest’s expense.

What value of the USD dollar is considered? Official or Blue?

It is possible to pay in Argentine Pesos, the price that is taken is the blue dollar at the exchange rate on the day the payment is made at the sell (venta) rate, for more information please check this website https://www.ambito.com/contenidos/dolar-informal.html.  

What if the guest cancels and asks for a refund?

The guest can cancel up to 48 hours before the experience to get a full refund. In some cases, expenses associated with the refund might be paid by the customer. Third-party and provider-associated expenses, may or not be refunded to the customer, depending on the third-party policies. If the guest booked the experience less than 48 hours in advance, the customer won’t get a refund.

Do hosts/guides accept cash ?

In general, no, except on tips from free walking tours. Cash is only accepted as a payment method by hosts on rare exceptions. If guests want to pay with local currency, they can use Rapipago to make a cash deposit.

Can children participate?

Children under 2 years old come for free. Children older than 2 years pay the same price as adults.

Solo travelers' policy:

If you are a solo traveler booking a non-private experience, and no other guests are attending to the experience, we may not guarantee availability for solo bookings. Sometimes, external venues and third-party providers work with us in the presence of a minimum amount of people. Also, it might be difficult to deliver our experiences with solo bookings. Thus, we would have to proceed as follows: 

• Before booking as a solo traveler, and to avoid possible confusions or misunderstandings, please ask us beforehand for availability of the experience’s date you are interested in. 
• It is possible that we request you (the guest) to reschedule your experience/tour date, so you can join another group on another day. 
• In case you can’t reschedule for another day, we might ask you to join another experience that we can offer on your same schedule. If the price of the other experience is higher, we can offer you a discount to partially compensate for the change.
• When no arrangement, change or reschedule is possible, we may proceed with cancellation, and in such case we will proceed to provide you refund according to our cancellation policies

Experience Baires Team

https://experiencebaires.com/ 

Experience Baires Travel Policies: 

Covering Weather Conditions, Third Party Responsibility, Force Majeure, Emergencies, Special Requirements, and Cancellation/Rescheduling

Experience Baires, an Argentine-based tour company, is committed to providing safe and enjoyable travel experiences for our guests. However, unforeseen events such as weather conditions, third party responsibilities, force majeure events, and emergencies may occur that are beyond our control. This policy outlines our approach to these types of situations and the protocols we will follow to minimize their impact on our guests.

Weather Conditions Policy

At Experience Baires, we understand that weather conditions can greatly impact travel plans. However, we want to ensure that our customers have a pleasant and safe experience with us, and as such, we have put in place the following policy regarding weather conditions:

We will provide our customers with accurate and up-to-date information on weather conditions in the destinations they are visiting. 

In the event of severe weather conditions that may impact our customers' safety or ability to complete their tour, we will work with our customers to reschedule or modify their itinerary in order to minimize any disruptions.

In the event that a tour is cancelled due to weather conditions, customers will be offered the option to reschedule their tour for a later date. 

We will not be held responsible for any additional expenses incurred by customers as a result of severe weather conditions, such as missed flights or additional accommodation costs.

Third Party Responsibility Policy

Experience Baires works with a number of third-party providers and individuals, such as transportation services, restaurants, venues of different kinds, hosts, instructors, accommodation services, among others, in order to provide our customers with the best possible travel experience. However, we understand that issues may arise when working with third parties. As such, we have put in place the following policy regarding third-party responsibility:

We will work closely with our third-party providers to ensure that they meet their responsibilities and provide our customers with the service they expect.

In the event that a third party fails to meet their responsibilities, we will take appropriate action to rectify the situation and minimize any disruptions to our customers' travel plans.

We will not be held responsible for any issues or disruptions caused by third-party providers or individuals, such as flight cancellations, overbooked hotels, overbooked venues, and inappropriate behavior from third-party individuals. 

Force Majeure Policy

Experience Baires acknowledges that unexpected events such as natural disasters or political unrest can disrupt travel plans. As such, we have put in place the following policy regarding force majeure:

We will monitor global events that may impact our customers' travel plans and take appropriate action to minimize disruptions.

In the event of a force majeure event, we will work with our customers to reschedule or modify their itinerary as necessary.

We will not be held responsible for any additional expenses incurred by customers as a result of a force majeure event, such as missed flights or additional accommodation costs.

Emergencies Policy

At Experience Baires, we understand that emergencies can occur during travel and want to ensure that our customers are taken care of in these situations. As such, we have put in place the following policy regarding emergencies:

We will provide our customers with emergency contact numbers and protocols for dealing with emergencies during travel.

In the event of an emergency, we will work with our customers to provide appropriate assistance and support.

We will not be held responsible for any medical expenses or additional expenses incurred as a result of an emergency.

Special Requirements Policy

Experience Baires is committed to providing our customers with a pleasant and inclusive travel experience. As such, we have put in place the following policy regarding special requirements:

We will make every effort to accommodate the special requirements of our customers, such as those with disabilities or dietary restrictions.

We will provide our customers with information on local resources, such as accessible facilities and medical assistance, to ensure that their special requirements are met.

We will not be held responsible for any additional expenses incurred by customers as a result of their special requirements, such as the cost of special equipment or additional accommodations.

We ask that customers inform us of any special requirements at the time of booking, so that we can make the necessary arrangements to accommodate them.

Cancellation and Rescheduling Policy

At Experience Baires, we understand that travel plans can change, and we want to be as flexible as possible in accommodating with these changes. As such, we have put in place the following policy regarding cancellations and rescheduling:

Guests may cancel up to 48 hours before the experience to get a full refund. However, in some cases, expenses associated with the refund might be paid by the customer, such as fees or commissions. 

Third-party and provider-associated expenses might not be refunded to the customer. 

No refunds will be given for cancellations or rescheduling made within 48 hours of the starting time or departure date.

In case of force majeure events, emergencies or weather conditions, the company will work with the customers to reschedule or modify the itinerary, and no refunds or cancellations fees will be applied.

This policy is subject to change and Experience Baires reserves the right to modify it at any time. We encourage our customers to review this policy before booking a tour with us.

This policy is subject to the laws of the Argentine Republic and any disputes arising from it will be resolved in accordance with said laws.

Signed,

Experience Baires Team

Date: January 2023